This Shipping Policy explains how orders placed on info@getclaritylabs.com are processed and delivered. It forms part of, and should be read with, our Terms of Service. All products are supplied for laboratory and research use only (RUO).
1. Where we ship
We ship within the United States, including Alaska, Hawaii, and PO boxes. We do not ship internationally or to freight forwarders. Orders requesting shipment outside our serviceable area may be declined or cancelled at our discretion.
2. Eligibility verification
All orders are subject to our research-use-only eligibility review. We may request documentation of research or laboratory status, and we may delay, decline, or cancel any order that does not meet those requirements. Processing time begins only after payment and any required verification are complete.
3. Processing and handling time
Orders placed by 12:00 PM PST on a business day ship the next business day. Orders placed after that time, or on weekends or public holidays, ship the following business day. Timeframes may extend during periods of high order volume or additional compliance review.
4. Shipping methods and rates
We ship by USPS Priority Mail. Shipping is a flat $15, and free on orders over $500. Rates and methods are subject to change without notice.
5. Order tracking
You will receive a tracking number by email when your order ships. Tracking is also available in My Clarity.
6. Address accuracy, delivery, and risk of loss
You are responsible for providing a complete, accurate, deliverable address and for ensuring materials are received and stored appropriately on arrival. Title and risk of loss pass to you upon delivery to the address you provide. We are not responsible for loss or degradation resulting from an incorrect address or improper handling after delivery.
7. Undeliverable, refused, or returned shipments
If a shipment is returned to us as undeliverable or refused, we will contact you to arrange re-shipment, which may incur an additional shipping charge. Where re-shipment is not possible, any refund will exclude original and return shipping costs.
8. Lost or damaged in transit
If your order arrives damaged, or does not arrive within a reasonable time after the carrier’s estimate, contact us promptly so we can investigate and, where appropriate, replace the order or issue a refund.
9. Delays
Carrier delays, severe weather, and incorrect addresses are outside our control. If a shipment is significantly delayed or appears lost in transit, contact us and we will work with you on a replacement.
10. Changes to this policy
We may update this Shipping Policy at any time by posting the revised version on the Site. Changes are effective when posted.
11. Contact
Questions about shipping: support@info@getclaritylabs.com.