This Privacy Policy explains how Clarity Labs (“Clarity Labs,” “we,” “us”) collects, uses, and shares information when you use getclaritylabs.com. Clarity Labs supplies research-use-only materials to qualified researchers; the Site is not directed to consumers.
1. Information we collect
Information you give us: name, email, phone, shipping and billing address, order history, research or institutional affiliation, and support communications. Payment information: processed by our payment provider — we receive a confirmation and the last four digits only, not full card numbers. Automatically collected: IP address, browser and device type, pages viewed, and referring source.
2. How we collect it
Directly, when you create an account, place an order, or contact us; automatically, through cookies and similar technologies; and from third parties such as our payment and analytics providers.
3. How we use it
To process, ship, and document orders; to verify eligibility for research-use-only purchases; to provide customer support; to send transactional messages such as order confirmations; to send marketing email where you have opted in (you may unsubscribe at any time); to detect and prevent fraud; and to meet our legal and regulatory obligations.
4. Legal bases (where applicable)
Where data-protection law such as the GDPR applies, we process personal information on the bases of performing our contract with you, our legitimate interests in operating and securing the business, your consent (for example, for marketing), and compliance with legal obligations.
5. How we share it
We do not sell your personal information. We share it only with service providers who operate the business on our behalf — payment processor, shipping carriers, email provider, hosting provider, and analytics — and with our affiliates, professional advisors, and authorities where required by law or to protect our rights. Information may also be transferred as part of a merger, acquisition, or sale of assets.
6. Cookies and tracking
We use cookies that are necessary for the Site to function, plus analytics cookies to understand usage. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.
7. Marketing communications
We send marketing email only where you have opted in, and every marketing message includes an unsubscribe link. Opting out of marketing does not stop transactional messages related to your orders.
8. Data retention
We keep personal information for as long as needed to operate the business, provide documentation, comply with legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.
9. Data security
We use encryption in transit, restrict internal access, and rely on a managed hosting provider with platform-level security. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. International transfers
We operate in the United States. If you access the Site from outside the United States, your information will be processed in the United States, and where required we rely on appropriate safeguards for any cross-border transfer.
11. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to certain processing, and to opt out of the sale or sharing of personal information (we do not sell it). We will not discriminate against you for exercising these rights. To make a request, write to info@getclaritylabs.com; we may need to verify your identity before responding.
12. Children
The Site is not directed to anyone under 21, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.
13. Third-party links
The Site may link to third-party websites we do not control. We are not responsible for their content or privacy practices; please review their policies independently.
14. Changes to this policy
We may update this Privacy Policy at any time by posting the revised version with a new “Last updated” date. Changes are effective when posted.
15. Contact
Questions or requests: info@getclaritylabs.com, or by mail to Clarity Labs, [MAILING ADDRESS].